When will my order be processed?
All orders will be processed in 1-3 working days, excluding weekends and public holidays, unless stated otherwise. Time stated is based on Central European Time (GMT+1).
How long will it take for my order to arrive?
Our standard delivery time for orders within The Netherlands is 1-2 working days after processing, when shipped with PostNL. Other services will likely take a day longer. Depending on the country and shipping service, orders within Europe will take about 2-7 days after processing. Orders outside of Europe will usually take 4-14 days after processing. Our shipping couriers are normally on the faster side of these time frames. Delays can still occasionally happen due to regional circumstances and are unfortunately beyond our control.
How can I track my delivery?
Once the order has been dispatched, an e-mail confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order with our local logistics partner at any given time.
How much does shipping cost?
We offer free shipping for standard-sized orders within The Netherlands from €99, within the European Union from €175 and within The Rest of The World from €225. We highly appreciate you for making the ethical choice of ordering a vintage or repurposed piece from us and kindly welcome you with free shipping in return. Large and heavy objects may not be eligible for free shipping.
Due to the fact we are a very small and local business, we do have to charge a fee for orders below these amounts. The exact amount differs per country and will always reflect the actual shipping cost. For most countries, multiple options are available, so you may select your preferred courier. Please note we are not responsible for potential import duties.
I have not received my parcel, what should I do?
Kindly contact us if you have not received your parcel within the above mentioned time frame and we will assist you accordingly.